Our Commitment
Back On Track Physical Therapy is committed to ensuring that our website is accessible to people with disabilities, including those who use screen readers, keyboard navigation, screen magnification, and other assistive technologies. We believe everyone should be able to access information about our services and contact our clinics independently.
Conformance Status
We are working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines explain how to make web content more accessible to people with a wide range of disabilities.
Our website is partially conformant with WCAG 2.1 Level AA. “Partially conformant” means that some parts of the content do not yet fully conform to the standard. We are actively working to identify and correct these areas.
Measures We Take
- We have implemented visible keyboard focus indicators throughout the site.
- We provide a “Skip to content” link so keyboard users can bypass repetitive navigation.
- Our navigation menus, including submenus, are operable by keyboard.
- We include text alternatives for images that convey information.
- We label all form fields so they can be identified by assistive technology.
- We review accessibility as part of our ongoing website maintenance.
Known Limitations
Despite our efforts, some limitations may remain. Content provided by third parties — including embedded videos, maps, social media feeds, and online scheduling tools — is not always under our direct control. If you encounter a barrier in any of these, please contact us and we will provide the information or service through another channel.
Feedback and Assistance
We welcome your feedback on the accessibility of our website. If you encounter a barrier, or if you need information from this site provided in a different format, please contact us:
- Phone: (925) 934-6373
- Email: info@backontrack-pt.com
- Contact form: Contact us online
We aim to respond to accessibility feedback within 3 business days. If you need assistance scheduling an appointment or obtaining any information on this website, our staff will help you directly by phone.
Formal Complaints
If you are not satisfied with our response, please let us know so that we can address your concern. We take all accessibility feedback seriously.
Assessment Approach
Back On Track Physical Therapy assessed the accessibility of this website through a combination of automated testing tools and manual review, including keyboard-only navigation testing.