Effective Date: June 29, 2026
This privacy policy for Back On Track Physical Therapy ("We", "Us" or "Our") tells you how we may collect, use and share your information when you visit our website https://backontrack-pt.com/.
We appreciate your decision to use our website and to trust us with your personal information. In this document, we seek to explain our privacy practices in the clearest terms possible. We strongly encourage you to read this document carefully before using the website. If there are any terms in this document that you do not agree with, please discontinue use of the website. By using the website, you accept and consent to the practices described in this Privacy Policy.
Please note: This Privacy Policy applies to information collected through our website only. It does not govern protected health information ("PHI") that you provide in connection with treatment at our clinics, which is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and described in our separate Notice of Privacy Practices, available at our clinics on request.
When you use our website, we may collect the following categories of information:
Information you provide to us directly. When you complete a contact or appointment-request form on our website, we may collect:
Information we collect automatically. When you access our website, we may automatically collect certain information through cookies and similar technologies, including:
This automatic collection is performed by analytics and media providers, including Google Analytics, Adobe Analytics, YouTube, and Vimeo, as well as embedded widgets such as Elfsight. These technologies are not loaded until you consent through our cookie banner, except for those that are strictly necessary for the website to function.
We use the information we collect for the following purposes:
We do not use any health-related information you submit through our website for marketing or advertising purposes.
Cookies are small packets of information placed on your device that allow us to retrieve information such as your preferences and how you use our website. We use a cookie consent banner that allows you to accept or reject non-essential cookies. Non-essential cookies, including analytics and media cookies, are not set until you provide consent.
For more information about the cookies we use, please visit our cookie policy. You can change your cookie preferences at any time using the cookie settings link on our website.
Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature. No uniform technology standard for recognizing and implementing DNT signals has been finalized, so we do not currently respond to DNT browser signals. However, you can manage your tracking preferences at any time through the cookie consent banner on our website, and California residents may exercise their right to opt out of the sale or sharing of personal information as described in this policy.
We do not sell your personal information for money. However, our use of analytics and advertising-related technologies (such as Google Analytics and embedded media) may be considered "sharing" of personal information for purposes of certain privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (collectively, "CCPA/CPRA").
We may share your information with:
You may opt out of the sharing of your personal information for cross-context behavioral advertising by rejecting non-essential cookies in our cookie banner, or by using the "Do Not Sell or Share My Personal Information" link on our website.
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, provides you with specific rights regarding your personal information. This section describes those rights and how to exercise them.
In the preceding twelve (12) months, we may have collected the following categories of personal information, as defined by the CCPA/CPRA:
We collect this information from you directly, automatically through your use of our website, and from analytics providers.
Subject to certain exceptions, California residents have the right to:
To exercise any of these rights, you may contact us using the details in the "Contact us" section below, or use the "Do Not Sell or Share My Personal Information" link on our website. We will verify your request before fulfilling it and will respond within the timeframes required by law. You may also designate an authorized agent to make a request on your behalf.
We do not sell your personal information for money. To opt out of any sharing of your personal information for cross-context behavioral advertising, please use the "Do Not Sell or Share My Personal Information" link on our website or reject non-essential cookies in our cookie banner.
We will only keep your personal information for as long as it is necessary for the purposes set out in this policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, or, if this is not possible, securely store and isolate it from further processing until deletion is possible.
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children through our website. If you are a parent or legal guardian and believe that your child has provided us with information without your consent, please contact us. Upon verification, we will remove the information from our records.
We take reasonable measures to ensure that the information we collect from you is stored securely and protected to the best extent possible. However, no method of internet transmission or digital storage is completely secure, and we cannot guarantee absolute security.
On our website, we may provide links to external websites, apps, or services. These are not operated by us and are not governed by our Privacy Policy. We recommend that you review the privacy policies of such websites or services before engaging with them.
We may update this Privacy Policy from time to time to reflect changes in the law or our privacy practices. We recommend that you review this privacy policy periodically. The privacy policy will be effective from the date it is posted on this page.
For any questions or concerns regarding your privacy, or to exercise any of your rights, you may contact us using the following details:
Address: 5976 W. Las Positas Blvd Suite 110, Pleasanton, CA 94588
Email address: backontrackpt.info@gmail.com
